We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
Who does Gleeful Maids hire to clean my home?
At Gleeful Maids, we carefully select every member of our cleaning team. Each cleaner goes through a thorough vetting process, including background checks and training, to ensure professionalism, reliability, and trustworthiness. Our technicians are fully equipped with the skills and tools to deliver consistent, high-quality service, and they treat your home with the same care and respect as if it were their own.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
What if my cleaning falls on a holiday?
We observe the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
Will the initial cleaning take longer?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Do I need to be home while my house is being cleaned?
No — but it’s completely your choice. Most of our clients aren’t home during service. If you have a lockbox, you can simply leave the access instructions when booking, and our team will take care of the rest.
Will you send the same cleaning technician each time?
We do our best to send the same cleaning technicians for every visit, as it’s the most efficient and helps build familiarity. However, we cannot always guarantee it due to scheduling needs and staff availability. If a different technician is assigned, rest assured, our team has detailed notes about your preferences and requests to ensure consistent service every time.
How do I pay for my cleaning service?
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.